At McCain Foods South Africa, we adhere to the highest local and international health and safety standards and are committed to producing and bringing only the best, quality food to the tables of all South Africans.
As always, consumer safety is our top priority, and as such, McCain South Africa is currently conducting a voluntary public product recall, nationwide. This follows reports that fragments of foreign material had been detected in specific bags of frozen sliced green beans and stir fry.
We have ascertained the source of the material, confirming it to be small glass fragments originating from a light fitting that has affected a limited batch of products only.
Potentially impacted products include:
Stringent measures have been put in place to address the situation and a formal block has also been issued across our cold chain and our relevant networks, and all potentially impacted stock has been removed from retail shelves. In addition, retailers and foodservice customers have been formally notified of the current return procedures in place.
I’m affected, what should I do?
We encourage all consumers who are still in possession of a relevant product to:
- Double check product details
- If these match any in the table above, take the product back to the store of purchase, and engage directly with the store manager
- He/she will take your details, after which, McCain will generate a voucher for you to replace your product.
Consumers who are unsure of where to find the barcode or how to return the product can contact our Customer Services team via email: firstname.lastname@example.org or call 0800 006498
I’m a foodservices’ customer who’s been affected, what should I do?
Foodservice customers can return products to their relevant distributors in exchange for a credit note.
Please click here to download this statement.